HOW DO I PLACE MY ORDER?
Step 1. Browse through our catalogue to find the product of your choice. Select the relevant size (refer the Size Chart if in doubt) and ‘Add to Cart’. You are eligible to add multiple products and quantity to the cart.
Step 2. ‘View Cart’ or continue shopping or check out through the ‘Shopping Bag’ icon on the top right.
Step 3. Provide the billing and shipping details. Select the payment method and ‘Place Order’.
Note: One can shop with us as ‘Guest’ or ‘Member’. Taking membership is not compulsory.
HOW WILL I RECEIVE MY ORDER?
Products packed to ensure safe delivery through reputed courier service provider at the mentioned ‘Shipping Address’.
HOW WILL I GET CONFIRMATION OFSUCCESSFULLY PLACED ORDER?
Order confirmation email is send followed by email of dispatch. However, order will not be accepted until payment is received in case of on-line (credit/debit/internet banking) payment unless it is COD (Cash On Delivery) requested.
Note: COD (Cash On Delivery) is available only on selected areas.
IS IT SAFE TO SHOP ONLINE IF I MAKE PAYMENT USING NET BANKING, DEBIT CARD OR CREDIT CARD?
All transactions are over secured encrypted connection through ‘Pay U Money’ payment gateway.
IN SPITE OF DEDUCTION OF MONEY FROM MY ACCOUNT, MY ORDER WAS UNSUCCESSFUL. WHAT HAPPENED TO MY MONEY?
Due to technical issues in the internet, sometimes amount debits from the buyer’s account but is notcredited in the company’s account. In most cases, the buyer’s bank willroll back the deducted amount within 7 working days. If the transaction was successful but the order was unsuccessful due to technical issues, we will refund the amount within 5 working days from the day of notification.
Note: Please inform us at your earliest with order number at email@example.com. We will be glad to help you.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
In case of a payment failure, please retry ensuring that your bank account details are accurate and or internet connection not disrupted during the process.
ARE THERE ANY HIDDEN CHARGES?
There are no hidden charges of any sort. Any taxable amount levied on the product is borne by One11Styles.
HOW SHOULD I CHECK THE STATUS OF MY ORDER?
HOW DO I CANCEL MY ORDER?
Please read our ‘Return and Refund Policies’.
In case of order already shipped, we will not be able to cancel the order. However, you can return our product with or without accepting.
For further queries, please contact us at firstname.lastname@example.org
WHERE SHOULD I RETURN MY PRODUCT?
Please refer our RETURN AND REFUND POLICIES
I HAVE NOT RECEIVED MY REFUND YET. WHAT SHOULD I DO?
You will receive email in details, on initiation of refund procedure. We try to complete the refund procedure in smallest duration. Kindly wait until then. You can contact us for further queries at email@example.com
Email us at firstname.lastname@example.org for queries other than refund
I DO NOT WANT PRICE TAGS AND INVOICE WITH MY GIFT PURCHASE.
Our return policy does not permit us to do so.
DO YOU ACCEPT BULK ORDER?
Please contact us at email@example.com.
WHAT TO DO IF I FORGOT MY PASSWORD?
‘Forgot Password’ lets you retrieve your forgotten password through your email address registered with us.